Help with our apps

What to include

These details let us answer in one reply:

• the app name and platform, iOS or Android;
• your device model and operating system version;
• the app version, shown in the app settings or on its store page;
• what happened and what you expected instead, with a screenshot if you have one;
• for a purchase, the order number from your App Store or Google Play receipt.

Refunds

Apple and Google process all purchases made in our apps, and only they can issue refunds for them.

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google Play refund instructions.

If a purchase went through but did not unlock anything in the app, write to us with the order number and we will restore it.

Subscriptions

Cancel a subscription in your App Store or Google Play account settings. Deleting the app does not cancel it.

Your data

To delete your account or the data an app holds about you, follow the steps on Delete your data. Our privacy policy explains what we collect.